Issue: You may not be receiving emails from Kapta. They may be caught in your spam or quarantine repositories.
Resolution: If you or your users are not receiving emails from Kapta, you'll need to add the following domains to your domain whitelists:
- US: @us-east-1.amazonaws.com
- EU: @eu-west-1.amazonaws.com
Cause: Kapta sends email using Amazon's SES service. Depending on which data center on which we've setup your instance, in-app messages will originate from the following locations:
EU Data Center (Your Kapta login begins with https://app.eu.kaptasystems.com/)
US Data Center (Your Kapta login begins with https://app.kaptasystems.com/)
For more information about Amazon SES, please refer to Amazon's Regions and Amazon SES page.