Release : 2019-03-25

Contact Filters

Added the ability to create system and user contact filters on the Account Detail view.  This will enable users to limit which contacts are displayed so that you can focus only on the contacts that matter.

Click here for a brief video reviewing the Contact Filters Feature.

VOC Sentiment Analysis

Added AI sentiment analysis to Voice of the Customer (VOC).  Also added visual spark graphs to show summary info for this data/analysis.

VOC Sorting

Sorting responses by date entered.  It was not definitely sorted before.

Performance Improvements

Improved data caching and metric retrieval algorithms to improve loading of large amounts of data.

Bug Fixes

  • Updated Terms and Condition Links in emails
  • Fixed "clear filter" bug
  • General issues
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